Refund Policy

1. Who this covers

This Refund Policy applies to paid purchases of GiveMood Radio. Listening to public stations and creating a station can be free. When you buy a paid product, checkout is provided by Paddle.com Market Limited (Paddle), who is the Merchant of Record for that order. Paddle handles payment, tax, and the refund payment itself.

This policy sits alongside our Terms of Use and Privacy Policy.

2. How to request a refund

Email [email protected] within 14 days of the purchase. Include the email address used at checkout and your Paddle order number. You can also use the receipt link from Paddle to contact their buyer support.

We aim to answer refund requests within 5 business days. Approved refunds are sent by Paddle to the original payment method. Banks can take extra days to show the credit.

3. When a refund is issued

• You ask within 14 days of purchase and the paid access has not been substantially used.
• You were charged twice for the same order.
• The paid feature you bought was unavailable for a material part of the billing period and we could not fix it in a reasonable time.

A refund may be declined when the request is outside 14 days, the purchase was already refunded, or the account was closed for abuse of the service. Subscription renewals can be cancelled before the next billing date from the Paddle receipt so a later period is not charged.

4. Contact

GiveMood Radio
Email: [email protected]
Website: https://givemood.com